Claims Management in Construction

Claims management is one of our most successful areas of service, offering it directly on the construction projects that we undertake or even as a consulting agency for projects carried out by other offices. With ethical conduct and transparency being at the epicenter of our moral context as a company, we can lead the claims management duties with translucent details available to all parties involved in a project.

Of course, our approach to this type of service is supported by our lawyers so nothing is left to chance. We specifically formulate the required documents, including all possible terms for the developing agreements, and finally solidify a certain claims management strategy that works to the benefit of our client, whether it is for their own claims, or those received by third parties that the client will have to defend against.

Preparing Contemporary Records
We fully understand the need and importance of developing contemporary records so as to produce them at any point that is necessary for us to substantiate a claim. Our FIDIC (International Federation of Consulting Engineers) certification and training has played a key role in enabling us to integrate the prepared contemporary records into the cause and effect matrix and the retrospective delay analysis report. This makes it possible to pinpoint the motivation of a claim as well as to quantify it (actual and preliminary costs, disruption, loss of profit or opportunities, finance charges and interest).

Construction Cost Management Services is an integral part of our claims management, enabling us to control everything under a single and holistic management platform. From event record reports, case studies, to claims datasheets and delay analysis, we unify everything under a single analysis and decision making system. Once the faulty performance is identified or even predicted, the claiming rectification procedure is initiated and thus our client’s interests are always at the forefront.

Timely Contractual Notifications
Once a breach in the contract terms becomes evident, we prepare an official notification either to our client or the 3rd party (depending on the claim type) and then proceed to consult both parties on the optimal ways of resolution. Our notifications follow a standardized formatting which is insightful, detailed, and comprehensive.

Efficient Folder Structure and Software Utilization
To render our claim management process more effective, we ensure that the folder structure is specifically developed for each project, considering its level of complexity as well as its special characteristics. Claim types, insurances, policies, contracts, etc., are all laid out in a specific way that automates the process (CAS), correlates the items and highlights their connection/relation, and finally offer the capacity to search in the database, sort items, apply layering filters, etc. All this is done in claims management software tools, so reporting generation on all actions taken is easier.

Establishing an Overall Management Strategy
Establishing a solid overall management strategy is an indicative element of a claim handler who is accountable and responsible. We follow a specific strategy without random deviations, being coherent and stable in all managerial aspects. We use the collected data to identify the claims and their quantification elements/features, we perform complete supplier management, control the associated legal costs with responsibility, and detect insurance frauds or other types of malicious claims made against our client.

Of course, it’s always better to anticipate and forecast rather than have to deal with claims because even the most efficient claims management comes after a problem is manifested. For this reason, our primary focus is the risk evaluation and risk management planning, an in-depth change management policy that covers a wide spectrum of possible changes, provision for quality assurance plans, timely selection of the most suitable contractors, and pro-active management during the construction phase.